No crisis is the same.
Every crisis requires an approach that takes into account the environment, the availability of resources and the ability of the emergency services.
I plead for a division into four types of crises as a steppingstone to a thorough approach.
The Cynefin model of Lord Snowdon is a particular guideline.
Prof. Simon French has the Cynefin model prepared for crisis management.
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I also advocates the introduction of the Incident Command System allowing clear division of roles emerge for all emergency services involved including municipality and defence. This allows us to reach agreements with one another professionally and we can also work better with emergency services from other countries, because they usually use all of the ICS.
Sources, blogs and models:
- The OODA loop Col. John Boyd is a good battle plan model, see: Observe Orient Decide Act loop;
- An organization without risk is like a cheese without holes, see: Gouda Cheese model;
- Powerpointpresentation for a Chinese delegation in 2013: Crisis management in the Netherlands;
- The depth to which you can go in describing plans, see: Adhocracy vs. Bureaucracy.
The availability of more data, the simple manufacture of apps and the continued availability of wireless networks is made available to emergency services and government information including huge opportunities in various fields:
- Pattern recognition in dealing with incidents from the data of previous incidents;
- Prediction of possible incidents;
- (Geo) Information on buildings and areas;
- Information Sharing (including public - private);
- Extension of communication with everyone.
Since 1993, enterprising in safety through the introduction of call-out systems, crisis management systems, data exchange systems.
At the cradle of many solutions include: Communicator, Gaos, QuickAlert, Bot-mi, EIS-win, Incident Master, DigiMak.
Co-creator software arrangement national control rooms in the Netherlands (NCC), Denmark and South Korea.
Worldwide lecturing on the use of ICT in crisis management as an entrepreneur, as a member of TIEMS, as NATO-speaker, as chairman ISCRAM summer school, as founder / director of SIVV and as advisor of DITSS.